Do you ship to my country?

Yes, we offer worldwide shipping to all countries.

How long does shipping take approximately?

We offer 2 different shipping options.
- Standard Worldwide Shipping 15-30 Business Days
-  USPS Insured Shipping 10-30 Business Days (US orders only)


After your order has been placed, you will receive your tracking number within 2-5 business days.

Please allow up to 60 business days before contacting customer support about missing delivery, since custom import delays might happened and the time frame can be different for international orders.

support@thezoomball.com


How can I track my order?

When you get your shipping confirmation email you also find your personal tracking number in that same email. When you click that tracking number you will be taken to the tracking website.

My package isn't trackable, what can I do?

After getting the shipment confirmation mail it can take up to 3 days until the tracking code is active. If you still experience problems please don’t hesitate to hit us up via support@thezoomball.com.